Fill Out the Form
The best way to let us know about a bug or something that doesn’t work right is to use the contact form.
Please send us the following when you write:
- What did not go right?
- When it happened and what you did before it happened
- Take screenshots or add more information if you have them.
We can fix things faster if you give us more information. When we get back to you, our team will make sure that all of your messages are clear.
Drop Us an Email
Prefer to write an email? No problem!
When you email us, it helps if you:
- Use a clear subject line so we know what your message is about right away
- Describe your question or problem in a few sentences
- Leave your contact info so we can get back to you quickly
Once we get your email, we’ll dive in and reply with a detailed solution as soon as we can.
Report a Problem
If you need to report a specific issue, please share:
| What We Need | Details You Should Include |
| Problem Type | Login, payment, bonus, technical error |
| Description | What exactly happened and when? |
| Screenshots | Attach if possible |
| Your Email | The email you used to register |
| Contact Preference | Email or phone response |
This info helps us fix problems faster and keep everything running smoothly for you and other players.
Ask for Help
Don’t hesitate to reach out, even if you just have an idea or a suggestion. Your thoughts help us:
- Make our site and games better.
- Make things safer and easier to use.
- Make your neighbourhood a nice place where everyone feels welcome.
When you share with us, you become a part of our journey to make BC Game even better.
Request Help
Our team is here around the clock, every day of the week. Big issue or small detail — we treat every message with care. We promise to:
- Give a clear answer quickly
- If you need it, walk you through each step.
- Make sure you feel strong, safe, and helped.
There are real people here to help you whenever you need it, so you can enjoy BC Game.